Terms and Conditions

General Terms and Conditions

GENERAL TERMS AND CONDITIONS (GTC)

As of: February 2026
 

§1 Scope of Application

These General Terms and Conditions apply to all contracts concluded via the online shop
www.nicolaheim.com

between

Nicola Heim
Wilhelming 5
83112 Frasdorf
Germany

and consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.
 

§2 Subject Matter of the Contract

The subject of the contract is the purchase of:

  • Original artworks

  • Art prints (e.g., calendars)

  • Textile products (e.g., T-shirts)

  • Online workshops (live via Zoom, potentially with a time-limited recording)

  • In-person workshops

The respective product description is part of the contract.
 

§3 Conclusion of Contract

  1. The presentation of products in the online shop does not constitute a legally binding offer, but rather an invitation to place an order.

  2. By clicking the button "order with obligation to pay," you submit a binding offer.

  3. The contract is concluded as soon as you receive an order confirmation via email.

  4. Should a product be unavailable, you will be informed immediately. Payments already made will be refunded.
     

§4 Prices and Payment Terms

  1. All prices are in Euros, including statutory VAT.

  2. Shipping costs are stated separately during the ordering process.

  3. Payment is made in advance, via PayPal, or through the payment providers offered in the shop.

  4. The purchase price is due immediately upon conclusion of the contract.
     

§5 Delivery and Transfer of Risk

  1. Delivery is made to the address provided during the ordering process.

  2. Shipping typically occurs within 5–7 working days after receipt of payment.

  3. For consumers, the risk of accidental loss or deterioration of the goods only transfers upon delivery of the goods.

  4. Please check the delivery for obvious transport damage and inform me and the delivery service immediately. Failure to report such damage does not affect your statutory warranty rights.
     

§6 Retention of Title

The goods remain my property until full payment has been received.
 

§7 Warranty

Statutory warranty rights apply.
 

§8 Copyright and Usage Rights

  1. All works, illustrations, texts, and workshop materials are subject to the copyright of Nicola Heim.

  2. The purchase of a work does not transfer any copyrights or usage rights.

  3. Any reproduction, publication, or commercial use requires express written consent.
     

§9 Right of Withdrawal

Cancellation Policy

You have the right to withdraw from this contract within 14 days without giving any reason.
 

Withdrawal Period

  • for goods: 14 days from receipt of the goods

  • for services: 14 days from the conclusion of the contract

To exercise your right of withdrawal, a clear statement via email is sufficient:
kontakt@nicolaheim.com

In the event of withdrawal, all payments will be refunded within 14 days.
You bear the costs of the return shipment.

 

Special Note on Digital Content and Online Workshops

For contracts concerning digital content or online workshops that are not supplied on a tangible medium, the right of withdrawal expires prematurely if:

  • you have expressly consented to the performance of the contract beginning before the expiry of the withdrawal period, and

  • you have acknowledged that by giving your consent, you lose your right of withdrawal.
     

§10 Workshops – Cancellation After the Expiry of the Withdrawal Period

After the statutory withdrawal period has expired, the following cancellation conditions apply:

  • up to 28 days before the start: refund minus a €50 processing fee

  • 27–14 days before the start: 50% of the participation fee

  • from 13 days before the start: no refund

A substitute participant can be provided at any time.

If a workshop is cancelled for organizational reasons or due to force majeure, the participation fee will be refunded in full. No further claims exist.
 

§11 Online Workshops

  1. Online workshops are conducted via Zoom.

  2. Access data will be sent in good time via email.

  3. The participating person is responsible for a stable internet connection.

  4. If a recording is provided, it is intended exclusively for personal use and is available for a limited time (e.g., 10 days, unless otherwise specified). Sharing is prohibited.
     

§12 Online Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR):
https://ec.europa.eu/consumers/odr

I am neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
 

§13 Applicable Law

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
For consumers, the statutory places of jurisdiction apply.
The place of jurisdiction for merchants is Rosenheim.

 

§14 Final Provisions

Should any provision of these GTC be invalid, the remaining provisions shall remain unaffected. The statutory provisions shall replace the invalid regulation.