Cancellation Policy
Cancellation Policy
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days
– in the case of contracts for the supply of goods, from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the goods. If multiple goods ordered in a single order are delivered separately, the period begins on the day on which you or a third party designated by you have taken possession of the last goods;
– in the case of contracts for services (e.g., workshops), from the day of the conclusion of the contract.
To exercise your right of cancellation, you must inform us (Nicola Heim, Wilhelming 5, 83112 Frasdorf, Germany, Phone: [Phone number], Email: kontakt@nicolaheim.com) by means of a clear declaration (e.g., a letter sent by post or an email) of your decision to cancel this contract. You may use the attached model cancellation form, but it is not mandatory.
You can also exercise your right of cancellation online at [Link to cancellation page]. If you use this online function, we will transmit to you an acknowledgment of receipt of such a cancellation on a durable medium without delay, including information on the content of the cancellation notice as well as the date and time of its receipt.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you cancel this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of any supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to cancel this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
For contracts concerning the supply of goods, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back or hand over the goods to Nicola Heim, Wilhelming 5, 83112 Frasdorf, Germany, without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
If you requested that the services begin during the cancellation period, you shall pay us an amount which is in proportion to what has been provided until you have communicated your exercise of the right of cancellation from this contract, in comparison with the full coverage of the contract.